以小博大:透過工具及社群提升公民數位韌性

議程

14:00-14:05  活動介紹
14:05-15:45  焦點座談

  • 主持人-洪國鈞 營運長(沃草有限公司 )
  • 與談人-
    • 郭家佑 理事長  (台灣數位外交協會 )
    • 許武龍(哈爸) 創辦人(LASS開源環境感測網路)
    • 蔡汶成 共同創辦人暨商務總監(Qsearch )
      (依姓名筆劃順序排列)

15:45-16:00  現場問答


【影片僅播放講者同意公開內容】

會議記錄

 台灣網路講堂舉辦「以小博大:透過工具及社群提升公民數位韌性」座談會,由沃草洪國鈞營運長主持,並邀請台灣數位外交協會郭家佑理事長、LASS開源環境感測網路許武龍(哈爸)創辦人以及Qsearch蔡汶成商務總監,就建構台灣公民數位韌性,提供可操作的解方。

洪國鈞營運長開場時提到,雖然今天來的團體都來自於不同組織,從事不同活動,但相同的是,大家都看到了一些該做的事情,希望當開頭讓未來讓政府或其他單位可以繼續投入。因為防衛臺灣太重要,以至於不能僅靠軍人,其實政府的各個部門都需啟動相關作業,加入防衛工作。民間的投入也很重要,所謂的高手在民間,民間部門可以提供不同的想法,由下而上來刺激政府可以做得更完善。

郭家佑理事長認為公民韌性是把很多節點做連結,當所有的人都知悉如何做資訊傳播時,連結越多就會形成綿密的網,也成就更大的韌性。他介紹了數個協會利用梗圖、漫畫等形式在社群內容上引起他國輿論的案例;在俄烏戰爭的情境下,也可引起國際持續對烏克蘭狀況的關注。郭理事長歸納,全世界利用社群媒體宣示國家基本立場以建立價值同盟,同時也譴責或制裁特定國家行為,並透過平台上的紅人(如貝克漢)的力量協助烏克蘭訊息傳播出去。烏克蘭公民本身也利用社群建立情感連結,對外提供正確資訊,整合與表達需求,並設法維持社群熱度。

在戰爭期間,臺灣人也透過社群對烏克蘭提供了支援,包括整合與翻譯第一線資訊、表達支持與人物連結、台灣 NFT 社群在 Telegram 和相關群組中密切討論如何捐助烏克蘭,以及推動媒體識讀與社群支援等。他認為,台灣可以從烏克蘭的經驗中學習到,明確分眾訊息設定、平常與戰爭時期轉換訊息管道之建立、社群內容預演,以及國際傳播作戰意識建立等。

郭理事長介紹了數位外交協會推動的「台灣社群守衛者群募計畫」,希望能打造民間訊息作戰的能力,讓臺灣的情況能持續讓外界知悉,而這些技能都需要在平時就做好準備,事先透過培訓、提升大家認知方式來進行。最後理事長總結,認知作戰是臺灣不可忽視的議題,網路廣大的作戰空間需要更多的集體投入,與平戰轉換意識。「認知作戰防禦網,台灣社群守衛者計畫」透過官方與民間的資源整合、國內外的聯合傳播作戰網絡建立、以及角色任務分配與實戰演練,期望在必要之時,守住臺灣的第一線戰場。

許武龍(哈爸)首先闡述他從事相關工作推動的摸索歷程,從原本對戰爭的擔憂,他鼓勵大家要有所行動,實質參與後,擔心就會有出路。找到同伴,並找到自己適合的角度切入,發揮自己的戰力。他透過影片首先介紹ATAK工具為一個實際在美軍的現場戰鬥軟體,其內容符合美軍標準。這又與我們有何關係呢?哈爸說明ATAK的降階版是開源軟體,大家都可以下載使用。當非戰爭時期,該軟體可以用在如防災,救災,登山,任務小組活動等用途上,作為蒐集災害現況資訊、理解有多少補給、其他夥伴的位置以及團隊間如何共合作等。該軟體在民間也可拿來延伸使用,例如當通訊軟體失去功能,可做作為代替通訊之用途。

哈爸強調社群雖然很有彈性,效率很高,但需要工具與架構來強化遇到戰爭的應變能力;雖然架構建置非常花時間,但需要的資源不多,應可以先建構。ATAK在戰爭的情境下,很適合小單位自主組織地理資訊並與團隊協作,配合原有管理的架構來運行。另一個好處是,該系統在平時即可使用,戰時則能發揮更大的效用。

洪國鈞營運長補充到,大家都不希望戰爭的發生,但卻可以先做好面對戰爭的準備,也可能更多人做好準備,會讓想要發起戰爭的敵人發現其實自己的勝算不高,且提高戰爭所需耗費的成本,敵人也可能因此而怯步放棄攻打的念頭。

蔡汶成總監則介紹監控工具如何運用在戰爭情境。他首先介紹Qsearch是在2014年從選戰輿情分析開始的Facebook數據資料庫公司,客戶除了政治人物外,其他大部分都是一般企業。當組織或品牌需要操作網路輿論時,需要蒐集更多資訊來做為判斷依據。其工具可以蒐集有關某個貼文資訊,在哪些管道中曝光、哪些人對貼文是否友善等。

蔡總監認為,現在媒體識讀能力已不同以往了,他以政治人物的社群影響力為案例,從工具分析中會發現,泛綠立委會積極發文頻率高,但泛藍文章更能夠帶動社群互動。工具也能夠彙整與分析出政治人物的哪一些貼文屬性最能夠吸引社群的反應,也可做為政治人物優化與改善與民眾互動的方式,也可分析出政治人物的影響力。

應對認知作戰方面,除了透過自動化工具來處理外,也需要不同的角色。例如政府可以定期檢核具影響力訊息管道的正確性,並督促平臺針對影響力人士定期舉辦工作坊,培訓其對於訊息的辨識能力,另外,也要提升平臺的監管機制,提高不實訊息的操作門檻。而針對媒體和影響力人士,蔡總監認為需建立訊息製作和散播檢核機制,並了解影響範圍和對象,針對不實訊息的散播做即時性澄清和阻斷,此外可與政府和平台建立協作機制通報惡意訊息的發布。而民眾則可刻意訂閱不同背景立場的影響⼒對象,在事件中可以有多⽅觀點可以參考,並養成查看影響⼒對象背景立場的習慣 ,也可與辨識能⼒較差之親友分享惡意訊息來源及特徵。

而什麼是數位公民的典範?其包括要能夠協助數位能⼒較弱的親友,避免接受不實訊息來源,或是定期協助長輩屏蔽社群平台上奇怪的網頁/粉絲頁廣告等;協助長輩辨識詐騙帳號的⾏為,避免財物損失。蔡總監最後建議要利用特色來建立友善連結,要如何利用這些臺灣之光來展現臺灣,也是值得做的事情,例如葛瑪蘭威士忌、臺灣的珊瑚礁等。透過讓大家有興趣的內容與世界建立連結。

座談時,主持人提到當面對戰爭,處在灰色戰爭狀態下,我們要如何面對這些不實訊息?可以使用那些工具? 哈爸表示,因為AKTA是封閉的系統,是不同的情境。沒有網路並非是0與1的答案,是個很複雜的概念,例如可能是對海外斷線,島內仍通訊正常。

國內主要的社群平台都是國外平台,當對外通訊都斷訊後,我們可以事先做哪些事情,讓我們仍保持對外的聯絡。郭理事長回應,社區里長廣播可能是一種作法,另外也有團隊在研發短波通訊。另外,希望能夠討論的是,有沒有緊急連絡人的機制建立、政府的角度來看,是否已建立緊急對外的通訊管道,作為資訊傳播的替代?例如烏克蘭有三家媒體進行了結盟,彼此協調好當無法再播報新聞時,要如何彼此相互支援或替代。但是重點都是事先就要有應變措施。

蔡總監則回應,這些人與人之間的連結、國家與國家之間的聯繫,其實都會需要演練,不過要提升意識確實很重要,數位外交協會目前的作法是不錯的。洪營運長也提醒大家目前還有市內電話的存在,並建議大家開始記憶重要的電話號碼,並且思考一下是否延續目前公用電話逐漸被拆掉的作法,因為這些公共電話在戰爭時期可發揮其聯絡的功能。

個人的角色在戰爭中還能做什麼呢?哈爸表示從恐懼到徬徨到找到自己可以做哪些事情,別人的經驗可以是給民眾一個指引,讓他們知道自己可以做些甚麼,也減少摸索的歷程;當我們討論這些課題時,我們應該著眼在每一個人的角色,當方法越簡單,工具越通俗,能影響的人數就越多,力量才能夠集結起來。他再次呼籲大家找到一件事情,訂閱或發文都好,重點是要去執行。郭理事長則建議,大家可以練習拍照與錄影,烏克蘭有相關的課程在教導民眾如何蒐證對外說明俄羅斯的惡行。也可以加入台灣比較少見的其他社群平台,當發生問題時,就知道要去這些外國人較常用的社群平台來發布相關訊息。蔡總監則強調媒體識讀的重要性,也許會需要有一些鼓勵的措施,讓更多人參與。近來,即便民間社團是有作為,不過共識的凝聚確實困難,政府的投入仍會有很大的助益。比較軟性的人際連結、資訊傳遞等能力的提升與討論,也是很重要。

洪營運長最後總結,如何以小博大?如何從民間的力量帶動政府改變?大平台的角色就很重要。我們在面對戰爭的時候,不只是飛彈與坦克,我們有非常多的方式來提高國家的防禦力。而民眾則要想辦法救自己、並且有救助自己家人的力量,學習一些技能,其實對於整體國家防禦都是有非常大助益。

簡報下載**簡報下載 <經講者同意提供>**
  • 許武龍(哈爸) 創辦人(LASS開源環境感測網路)簡報下載

Taking on Giants: Leverage Digital Tools and Social Media for Citizens’ Digital Resilience

Agenda

14:00-14:05  Introduce
14:05-15:45  Panel Discussion

  • Moderator:
    Hung, Kuochun─COO, Watchout. Co.
  • Penalists:
    Kuo, Chia-yo─Chairman, Taiwan Digital Diplomacy Association
    Hsu,Wuu-longFounder, LASS Location Aware Sensor System
    Tsai, Victor─Co-founder and Business Director, Qsearch

15:45-16:00  Q&A


【The video only plays the content that the speaker agrees to disclose】

Meeting Minutes

This panel discussed strategies for building digital resilience among Taiwanese citizens and provided actionable solutions.

The moderator Hung started by stating that although the panelists today came from different organizations and engaged in various activities, they all recognized the importance of certain tasks that need to be done – defending Taiwan. He expressed the hope that this event would serve as a starting point for more involvement from the government or other entities for the same purpose.

Kuo from Taiwan Digital Diplomacy Association stated that citizen resilience involves connecting multiple nodes. When everyone knows how to disseminate information, the more connections there are, the denser the network becomes, resulting in greater resilience. She introduced several cases her association used to attract international public discussion about Taiwan, such as memes and comics.

Kuo summarized that many countries also used social media to build value alliances, condemn or sanction specific national behaviors, and leverage the power of influencers (such as David Beckham) on platforms to assist in spreading Ukraine’s messages. Ukrainian citizens themselves also utilize social communities to establish emotional connections, provide accurate information to the outside world, integrate and express their needs, and strive to maintain the vitality of the community. She believes that Taiwan can learn from Ukraine’s experience by implementing clear audience segmentation for information dissemination, establishing channels for transitioning messages between peacetime and wartime, conducting content rehearsals within communities, and building awareness of international communication operations.

During the Ukraine-Russia war, Taiwanese people also provided support to Ukraine through social media. This support included translating frontline information, expressing solidarity and establishing personal connections.  Taiwan’s NFT community also discussed actively on Telegram about possible approaches to donate to Ukraine.

Kuo introduced the “Taiwan Community Defenders Crowdfunding Project” promoted by the Taiwan Digital Diplomacy Association. The goal is to build the civilian capability for combating information warfare, ensuring that Taiwan’s situation continues to be known to the outside world. These skills need to be prepared in advance through training and improving everyone’s cognitive approaches. In conclusion, Kuo emphasized that cognitive warfare is an issue that Taiwan cannot ignore. The vast cyberspace requires collective efforts and awareness of transitioning between peacetime and wartime. The “Cognitive Warfare Defense Network and Taiwan Community Defenders Project” aims to integrate official and private resources, establish joint communication warfare networks domestically and internationally, allocate roles and tasks, and conduct practical exercises. Its goal is to safeguard Taiwan’s front line battlefield when necessary.

Ha Ba from LASS first elaborated on his journey in promoting related work. Initially, he had concerns about war but encouraged everyone to take action.  He then introduced the ATAK tool highlighting its practical application in the field for the US military, meeting their standards. Ha Ba explained that a downgraded version of ATAK is an open-source software available for download and use by anyone. During peacetime, the software can be utilized for purposes such as disaster prevention, relief efforts, mountaineering, and team activities, serving as a means to collect disaster-related information, understand the available supplies, track the locations of other teammates, and facilitate collaboration among teams. The software can also be extended for civilian use, for example, as an alternative communication tool when regular communication software fails to function.

Ha Ba emphasized that while communities are flexible and efficient, they require tools and frameworks to enhance their ability to respond to war. Although building the framework takes time, it doesn’t require many resources and can be constructed first. In the context of war, ATAK is suitable for small units to independently organize geospatial information and collaborate with teams, complementing existing management structures. Another benefit is that the system can be used during peacetime and can provide even greater utility during wartime.

The Moderator added comment that while nobody wants a war, but it is crucial to be prepared to face it. By being prepared, more people may become aware that initiating a war is not in their best interest. This can lower the enemy’s chances of success and increase the costs associated with engaging in war. As a result, the enemy may hesitate and reconsider their intentions to launch an attack.

Tsai from Qsearch then introduced how monitoring tools can be utilized in a wartime scenario. He began by explaining that Qsearch is a Facebook data analytics company that started with political sentiment analysis during elections in 2014. While their clients include political figures, the majority are general businesses. When organizations or brands need to manipulate online public opinion, they require more information as a basis for decision-making. Their tool can collect information about a specific post, such as where it is being exposed across various channels and whether individuals are responding favorably to the post.

In response to cognitive warfare, besides utilizing automated tools, different roles are necessary. For example, the government can regularly verify the accuracy of influential information channels and urge platforms to hold workshops for influential individuals, training them in information discernment skills. Additionally, platforms should enhance their monitoring mechanisms to raise the threshold for disseminating false information. Regarding media and influential individuals, Tsai believes that there should be mechanisms in place to check the production and dissemination of information. It is important to understand the scope and target audience of influence and promptly clarify and block the spread of false information. Collaboration mechanisms can be established with the government and platforms to report the dissemination of malicious messages. As for the public, deliberate subscription to influential figures with diverse backgrounds allows for multiple perspectives to be considered during events. Developing the habit of examining the background and positions of influential figures is also crucial. Furthermore, sharing the source and characteristics of malicious information with friends and relatives who may have lower discernment skills can be helpful.

He further suggest everyone to assist those who have less digital capacity to be away from false information, and regularly help elderly to block strange web pages/fan page ads on social platforms. It also entails helping seniors recognize behaviors of fraudulent accounts to prevent financial losses. Tsai concludes by suggesting the use of distinctive characteristics to establish friendly connections and showcasing Taiwan through these “Taiwanese shining examples.” This can include promoting products like Kavalan Whisky and highlighting Taiwan’s coral reefs. By creating connections between people’s interests and the world, we can foster a sense of engagement and digital citizenship.

During the discussion, the moderator raised the question that, As most of the major social media platforms in Taiwan are foreign-based, if external communication channels are disrupted, what can be done in advance to maintain our connections with the outside world? Kuo responded by suggesting that radio broadcasts could be one approach, and there are teams working on developing shortwave communication methods. She suggested to have emergency contacts and alternative communication channels in place at the national level. For example, in Ukraine, three media outlets formed an alliance and coordinated to support or replace each other when broadcasting becomes impossible. Tsai responded by all the preparation require drills and exercises

Regarding the role of individuals during war, Ha Ba mentioned the journey from fear to confusion to finding one’s own actions. Others’ experiences can serve as guidance for people, letting them know what they can do and reducing the trial-and-error process. When discussing these issues, the focus should be on each person’s role. The simpler the methods and tools, the more accessible they are to a larger number of people, and that’s how collective strength can be built. He reiterated the call for everyone to find one thing to commit to, whether it’s subscribing or posting, but the key is to take action.

Kuo suggested that people can practice photography and videography. In Ukraine, there are courses teaching citizens to gather evidence and explain Russia’s wrongdoing. People can also join other less commonly used social platforms in Taiwan, so when problems arise, they know to go to these platforms more frequently used by foreigners to share relevant information.

Tsai emphasized the importance of media literacy. Encouraging measures may be necessary to involve more people. Despite the efforts of civil society organizations, achieving consensus can be challenging, and government involvement would be highly beneficial. It is also important to discuss and enhance softer skills such as interpersonal connections and information dissemination.

In conclusion, the moderator summarized the way to get the giant and the way to drive government change through the power of the people. The role of major platforms is crucial. In times of war, it is not just about missiles and tanks; there are numerous ways to enhance a nation’s defense. Individuals must find ways to help themselves and have the power to assist their families. Learning new skills can significantly contribute to the overall national defense effort.

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